Please keep in mind, we do not sell directly to the public. While we may ship directly to you, the order must be placed by a supplier (Pharmacy, DME, Hospital, VA, etc.).
Please contact your supplier for the latest order information. We are bound by HIPAA laws and are not able to look up order status based on your personal information. Our customers (your Pharmacy, DME, Hospital, VA, etc.) have asked us to not provide any order information to anyone outside of their organization.
If you are unsure of your supplier, it is the company where you purchase your pouches and other medical equipment and supplies. You may find that information on your packing slip from us in the “Bill To” field.