Check out our article on how to use Nu-Hope Adhesive here.
How do I measure for a Nu-Hope belt?
You can reference our Belt Guide here or watch a video here!
In general, we need to know the circumference of your body around the line of the stoma. We need to know whether or not you have a hernia and if you do, where is the stoma located in relation to the hernia, and how tall is the hernia from top to bottom?
The Belt Guide has a worksheet on the back. Complete the worksheet and email that information back to us at info@nu-hope.com.
If I remove my belt from the box, may I still return it?
Because our belts are medical devices, we are unable to take them back once they have been removed from the packaging.
For all returns, please contact your supplier.
Do you charge for samples?
Samples from Nu-Hope are free and regular shipping via US Postal is paid for by Nu-Hope. If you are outside of the US, you will be responsible for shipping costs. Please note: we do not sample belts.
How long will it take to receive my order?
**We are unable to provide estimated times of arrival for your order, please call your supplier.**
It depends. Most orders will ship within 5 business days from the time Nu-Hope receives the order from your supplier. We ship FedEx Ground, which can take up to 7 days depending upon your location. Nu-Hope is located in Los Angeles, California and all items are manufactured and shipped directly from our facility.
It may take several weeks for your supplier to obtain approval from your insurance company, however, so please contact your supplier and your insurance company to see if your desired products have been approved by your insurance company.
If an item is not in-stock, we’ll have to manufacture it for you. This can take 2-3 extra days.
If you need your order to be expedited, please call your supplier immediately.
Do you ship samples Internationally?
We do ship samples all over the World, however, you will be responsible for the shipping costs. The samples are no charge.